Updated at November 20th, 2020

I am unable to save changes to my project


If you are unable to save changes to your project, it is likely you were signed out of Protobi. Signing back into Protobi should allow you to save changes again. Without closing the open project, open a new tab and go to See sign into Protobi

I am unable to drag and drop in Internet Explorer

Users have reported being unable to drag and drop when using Microsoft Internet Explorer. 


This is a known issue with Internet Explorer and users have reported success resolving it by either:

  • rebooting the computer
  • right-press on any file, hold the mouse button down and hit the Esc key

If this issue persists, please contact or try using Chrome.

I see a "Not Secure" browser alert when I visit 

If you see a warning the that site is not secure, click on the warning. You will likely see a site certificate issue. 


Try clearing the SSL cache on your browser and on your machine. If you're still experiencing issues, please contact with a screenshot of the error. 

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